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  • Consumer complaints can be filed by visiting our offices or by completing the online complaint form.
  • Supporting documents such as receipts, invoices, warranties, and contracts, copies of complaint reports and photographs of the items can be submitted in person or via email.
  • If it is necessary to photograph the good or the result of the service for evidential purposes, the necessary arrangements can be made with the Investigations officer to photograph the item at the OPC’s offices or at the consumer’s location, whichever is more convenient.
  • Contact will be made with all complainants by the office within three (3) days of receiving the complaint to:
    1. Advise if the complaint submitted constitutes a breach of a guarantee under the Act;
    2. Advise on the next steps to be taken by the OPC in addressing the complaint with the supplier
    3. If the complaint does not constitute a breach under the Act, advise the consumer on the best way to seek redress or direct them to the relevant individual, department or agency that is best suited to addressing the complaint.

File a consumer complaint