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  • Consumer Education and Awareness Development
  • Utility Regulation and Consumer Representation at Utility Rate Hearings
  • Provision of Advisory and Dispute Resolution Services
  • Investigation of Consumer Complaints against Suppliers
  • Negotiation of settlements between Consumers and Suppliers
  • Mediation of Disputes between Consumers and Suppliers
  • Prosecution of Breaches of the Consumer Guarantees Act CAP 326E