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- Any member of the public who is dissatisfied with a good or service and is seeking advice or redress in relation to the item or service and the interaction with the supplier.
- Any individual, business or agency who is seeking or interested in the Consumer Guarantees Act CAP 326E, the Utilities Regulation Act CAP 282 or any other consumer or utility related information.
- Business owners, suppliers and service providers seeking guidance on their specific rights, responsibilities and obligations under the Consumer Guarantees Act CAP 326E and advice in managing consumer complaints in real time scenarios.